Application Specialist / Technical Product Trainer
Application Specialist / Technical Product Trainer – ACS International
ACS International, Ltd. (ACSI) is a wholly-owned subsidiary of the American Chemical Society. ACSI is comprised of representatives that serve the scientific community worldwide. Employees represent products and services provided by ACS divisions, including ACS Publications and CAS (SciFinder® and STN®) to the world’s most important scientific companies, government organizations, global patent offices and academic institutions to promote research and discovery.
ACS International is currently seeking an Application Specialist / Technical Product Trainer based in Europe.
Position Summary
We are a motivated, multi-national trainer team of qualified scientists and IP experts. Joining this trainer team in the role of a Customer Success Specialist, you are responsible for providing pre- and post-sale technical trainings and product consulting to users of CAS’ scientific information solutions such as CAS SciFinder in the EMEA region and worldwide. You are accountable for preparing and presenting instructional materials in various media for technical training events for user meetings, technical conferences, on-site customer visits and customer meetings via teleconference.
Job Duties
- Providing technical product demonstrations and training for customers and internal staff
- Development and design of customized training materials to meet customer needs and highlight product features by explaining and demonstrating search techniques using tailored examples
- Creation and delivery of technical instructions and demonstrations for pre- and post-sale support, workshops, user meetings, technical conferences, and remote or in-person customer meetings
- Evaluation of customer information needs and matching them to appropriate products and services in close collaboration with sales
- Gathering customer feedback on products, services, or policies and communicating this information to internal partners such as product development and sales
Job Requirements
- Excellent fluency in English, other European languages preferred
- Foundational understanding of chemistry with a bachelor’s degree in a natural science, advanced degree preferred
- Strong presentation skills and ability to communicate and answer questions about product content and relevant scientific information
- Willingness to travel mainly in Europe
- Experience supporting science-related solutions with a strong capacity to articulate application-specific value propositions to address user pain points
- Preferred background: Expertise in Pharmaceutical Chemistry / Drug Discovery or Material Science
- Preferred experience: Familiarity with scientific information solutions such as CAS SciFinder
Benefits
- Mobile work (100% home office) with flexible working hours
- Appropriate salary and performance bonus
- Thorough onboarding with shadowing and mentoring options
- Professional trainings for personal development
To apply for a position, please submit your cover letter and CV to careers@acs-i.org
